Privacy & Cookie Policy
At V-Unique, your privacy matters to us. We understand that shopping for intimacy, wellness, lingerie, and adult lifestyle products is personal. We are committed to handling your information with care, discretion, and respect.
This Privacy & Cookie Policy explains how V-Unique collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with us online.
This policy is intended to comply with applicable privacy laws, including the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA, where applicable.
1. Who We Are
This website is operated by V-Unique.
For the purposes of this policy, “V-Unique,” “we,” “us,” or “our” refers to the business operating this website and online store.
Website: www.v-unique.co.za
Email: info@v-unique.co.za
2. Personal Information We May Collect
When you use our website or shop with us, we may collect certain personal information, including your name and surname, contact number, email address, billing address, delivery address, order details, payment confirmation details, communication history, marketing preferences, website usage information, device information, browser information, IP address, and information collected through cookies or similar technologies.
We do not intentionally collect more personal information than is necessary for the purposes explained in this policy.
3. How We Collect Personal Information
We may collect personal information when you visit or browse our website, create an account, place an order, complete checkout, contact us by email, WhatsApp, phone, contact form, or social media, subscribe to newsletters or marketing, interact with our adverts, leave a review, enter a promotion, or use website features such as cookies, analytics, or tracking tools.
Some information is provided directly by you, while other information may be collected automatically through our website, Shopify, cookies, analytics tools, or advertising platforms.
4. How We Use Your Personal Information
We may use your personal information to process and fulfil your orders, arrange delivery, communicate with you about your purchase, provide customer support, respond to enquiries, manage returns or exchanges where applicable, verify payment or prevent fraud, improve our website and product offering, send marketing communications where permitted, personalise your shopping experience, measure advertising performance, comply with legal obligations, and protect the rights, safety, and security of V-Unique, our customers, and our website.
We will only use your personal information for lawful, legitimate, and necessary business purposes.
5. Discreet Shopping and Confidentiality
Because V-Unique sells intimacy, wellness, lingerie, and adult lifestyle products, we understand the importance of discretion.
We take reasonable steps to handle your order and personal information confidentially. Where possible, orders are packaged discreetly, and we aim to avoid unnecessary disclosure of the nature of your purchase.
However, certain trusted service providers, such as payment processors, website service providers, and couriers, may need access to limited information in order to process payment, fulfil your order, or deliver your parcel.
6. Payment Information
Payments made through our website may be processed by third-party payment providers. V-Unique does not store your full card details unless this is securely handled by an authorised payment provider.
Payment providers may process your payment information according to their own privacy and security policies.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device when you visit a website. They help websites function properly, remember certain preferences, understand how visitors use the website, and support marketing or advertising activity.
In South Africa, POPIA does not specifically regulate cookies in a separate cookie law, but online identifiers and cookie-related information may fall within the broader concept of personal information where they can identify or relate to a person.
8. Types of Cookies We May Use
We may use the following types of cookies:
Essential cookies
These cookies are necessary for the website to work properly. They may be used for cart functionality, checkout, account login, security, and basic website operation.
Performance and analytics cookies
These cookies help us understand how visitors use our website, which pages are popular, and how we can improve the shopping experience.
Functionality cookies
These cookies allow the website to remember certain preferences, such as region, browsing behaviour, or previous interactions.
Advertising and marketing cookies
These cookies may be used to show you more relevant adverts on platforms such as Google, Facebook, Instagram, TikTok, or other advertising networks, where applicable.
9. Third-Party Tools and Service Providers
We may share limited personal information with trusted third parties who help us operate our business and website.
These may include Shopify or other website hosting platforms, payment processors, courier and delivery partners, email marketing platforms, analytics providers, advertising platforms, fraud prevention tools, IT support providers, and professional advisers where necessary.
These third parties should only process your information for the purposes for which it was shared, such as fulfilling an order, processing payment, delivering a parcel, improving website performance, or supporting marketing activity.
10. Advertising, Analytics and Targeted Marketing
We may use analytics and advertising tools to understand website performance and to show adverts that may be more relevant to your interests.
This may include sharing limited website interaction data with advertising partners. Depending on where you are located, certain privacy laws may refer to this type of activity as “targeted advertising,” “sharing,” or a “sale” of personal information.
Where required by applicable law, you may have the right to opt out of certain targeted advertising or similar activities.
11. Your Privacy Choices
You may manage your privacy preferences in several ways.
You can disable or block cookies through your browser settings. You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal limits. You can also choose not to provide certain information, although this may affect your ability to place an order or use certain website features.
If you visit our website with a Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of certain activities that may be considered targeted advertising, “sharing,” or “sale” of personal information where required by applicable law.
12. Direct Marketing
We may send you marketing communication if you have subscribed, purchased from us, or otherwise provided consent where required.
You may opt out of marketing communication at any time by clicking the unsubscribe link in our emails or by contacting us directly.
13. How We Protect Your Personal Information
We take reasonable and appropriate steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include secure checkout systems, access controls, trusted service providers, secure website technology, and limiting access to personal information to those who need it for legitimate business purposes.
No website, online store, or electronic transmission can be guaranteed to be completely secure. By using our website, you acknowledge that there are inherent risks in sharing information online.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, legal, fraud prevention, dispute resolution, and legitimate business record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
15. Your Rights
Subject to applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct or update inaccurate information, request deletion of certain personal information, object to certain processing, withdraw consent where processing is based on consent, opt out of direct marketing, and lodge a complaint with the Information Regulator of South Africa.
These rights may be limited in certain circumstances, for example where we are required to keep records for legal, tax, accounting, fraud prevention, or order-related purposes.
16. Children and Age-Restricted Products
V-Unique sells adult and intimacy-related products. Our website and products are intended for adults only.
By using this website or placing an order, you confirm that you are legally permitted to purchase the products offered on this website.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we may take reasonable steps to delete such information.
17. International Service Providers
Some of our service providers may process or store information outside South Africa. This may include website hosting, payment, analytics, email marketing, or advertising service providers.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by applicable law.
18. Links to Other Websites
Our website may contain links to third-party websites, platforms, payment gateways, social media pages, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before providing personal information.
19. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised “Last updated” date.
20. Contact Us
If you have any questions about this Privacy & Cookie Policy, your personal information, or your privacy choices, please contact us:
V-Unique
Phone: +27 (0)82 764 5154
Phone: +27 (0)83 252 8547
Email: info@v-unique.co.za
Website: www.v-unique.co.za
You may also contact the Information Regulator of South Africa if you believe your personal information has not been handled lawfully.
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