Terms of service

Last updated: 15 May 2026

Welcome to V-Unique. These Terms of Service / Terms & Conditions govern your access to and use of the V-Unique website, your purchase of products from us, and all orders placed through www.v-unique.co.za.

By using this website, creating an account, placing an order, or purchasing from V-Unique, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with any policies referenced in this document.

If you do not agree with these Terms & Conditions, please do not use this website or place an order.

1. Company Information

This website is operated by V-Unique (Pty) Ltd, a private company registered in South Africa.

Trading name: V-Unique
Website: www.v-unique.co.za
Email: info@v-unique.co.za
Telephone: +27 (0)82 764 5154
Telephone: +27 (0)83 252 8547
Country: South Africa
Company registration number: 2020/613058/07
Registered / legal address: 11 Shandon Way, Parkmore, Johannesburg, South Africa

For the purposes of these Terms & Conditions, “V-Unique,” “we,” “us,” or “our” refers to V-Unique (Pty) Ltd. “You” or “customer” refers to any person who accesses the website, creates an account, places an order, or purchases products from V-Unique.

V-Unique is the merchant of record for transactions concluded through this website, unless otherwise stated.

2. Important Consumer Notice

These Terms & Conditions apply to customers who may be consumers for purposes of the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, and other applicable South African laws.

Nothing in these Terms & Conditions is intended to unlawfully limit, exclude, or restrict any right or remedy that you may have under applicable law.

Some clauses in these Terms & Conditions may:

• Limit our risk or liability
• Place responsibility on you
• Require you to indemnify V-Unique in certain circumstances
• Require you to acknowledge certain facts

Please read these Terms & Conditions carefully before using the website or placing an order.

3. Related Website Policies

These Terms & Conditions should be read together with the other written policies and legal notices displayed on the V-Unique website and/or linked in the checkout footer, including:

• Return and refund policy
• Privacy policy
• Terms of service
• Shipping policy
• Contact information
• Legal notice

Where a specific policy applies to a particular issue, such as returns, refunds, delivery, privacy, cookies, customer contact details, or legal notices, that policy will apply together with these Terms & Conditions.

If there is a conflict between these Terms & Conditions and a specific policy, the specific policy will apply to that issue, unless otherwise required by law.

4. Adult Products and Age Restriction

V-Unique sells adult, intimacy, wellness, lingerie, and personal-use products. This website and the products sold on it are intended for adults only.

By using this website or placing an order, you confirm that you are 18 years of age or older and legally permitted to purchase the products offered on this website.

V-Unique does not knowingly sell adult products to minors. We reserve the right to refuse, cancel, or decline any order where we reasonably believe the customer is not legally permitted to purchase the products.

5. Description of Goods and Services

V-Unique operates in the adult lifestyle and intimate wellness industry.

The website sells products that may include, but are not limited to:

• Adult toys and intimate wellness products
• Lingerie, hosiery, underwear, and bodywear
• Lubricants, massage oils, creams, gels, and personal care products
• Supplements, enhancement products, and consumable products
• Bondage, fetish, and intimate accessories
• Gifts, games, and lifestyle accessories

Product listings are intended to provide customers with enough information to make an informed purchasing decision. Customers are responsible for reading product descriptions, ingredients, materials, sizing, warnings, compatibility information, and care instructions before purchasing or using a product.

6. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms & Conditions.

You agree that you will not:

• Use the website for any unlawful, fraudulent, abusive, harmful, or misleading purpose
• Interfere with the proper functioning or security of the website
• Attempt to gain unauthorised access to the website, customer accounts, systems, or data
• Use bots, scraping tools, automated systems, or similar methods to copy, monitor, or interfere with the website without our written permission
• Upload, post, or transmit any harmful code, virus, malware, or destructive material
• Copy, reproduce, distribute, or use website content without permission, except where allowed by law
• Use the website to distribute defamatory, offensive, abusive, hateful, unlawful, or harmful material

V-Unique reserves the right to suspend or restrict access to the website where misuse, suspected fraud, unlawful activity, or breach of these Terms & Conditions is identified.

7. Account Registration

You may be required to create an account or provide certain personal information in order to place an order or use certain website features.

You are responsible for ensuring that all account information provided to V-Unique is accurate, complete, and up to date.

You are responsible for keeping your login details confidential. If you believe that your account has been accessed without authorisation, please contact us immediately at info@v-unique.co.za.

Where the correct login details linked to your account are used to place an order, V-Unique may treat the order as having been placed through your account, unless you notify us of unauthorised access and we are able to stop or cancel the order before processing, dispatch, or delivery.

V-Unique will not be responsible for loss or damage caused by unauthorised account access where such access was not caused by our gross negligence or wilful misconduct.

8. Product Information

We take reasonable steps to ensure that product descriptions, images, pricing, stock availability, and product details on the website are accurate and up to date.

However, product colours, packaging, sizes, features, ingredients, specifications, and appearance may vary slightly from images or descriptions due to supplier updates, screen settings, product changes, or packaging variations.

Product information is provided for general guidance and does not replace proper product use instructions, warnings, or manufacturer guidance.

Please read all product instructions, safety information, material details, cleaning guidance, and warnings before using any product.

9. Product Suitability, Health, and Responsible Use

V-Unique sells personal-use products. Customers are responsible for selecting products suitable for their own preferences, needs, body, health considerations, comfort level, and intended use.

Where you have allergies, sensitivities, medical conditions, pregnancy-related concerns, medication concerns, or other health-related questions, you should seek advice from a qualified healthcare professional before using any relevant product.

Product results may vary from person to person. V-Unique does not guarantee any specific result, sensation, fit, personal outcome, wellness benefit, or performance outcome from the use of any product.

V-Unique is not responsible for misuse, incorrect use, failure to follow instructions, unauthorised modification, poor care, incorrect cleaning, incorrect storage, or use of any product for a purpose for which it was not intended.

10. Orders and Acceptance of Orders

Placing a product in your cart or wish list does not reserve the product or guarantee its price or availability.

An order is only confirmed once the checkout process has been completed and payment has been successfully received or authorised.

V-Unique may accept or reject an order, in whole or in part, depending on:

• Stock availability
• Payment confirmation
• Product availability
• Courier availability
• Accuracy of information supplied by the customer
• Website, pricing, or product information errors
• Suspected fraud or misuse
• Age restriction or legal eligibility concerns
• Any other reasonable business or legal reason

If we are unable to accept or fulfil your order after payment has been received, we will contact you and provide an appropriate remedy, which may include a replacement option, store credit, voucher, or refund where applicable.

11. Stock Availability

All products are subject to availability.

Although we try to keep stock information accurate, some products may become unavailable, delayed, or discontinued after an order is placed, especially where supplier stock is involved.

If an item is unavailable after you have placed an order, we will contact you as soon as reasonably possible to discuss available options. Where appropriate, this may include:

• Waiting for stock
• Replacing the item with a similar product
• Issuing store credit or a voucher
• Cancelling and refunding the affected item or order

12. Pricing, Currency, and Errors

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

The merchant outlet country is South Africa and the transaction currency is South African Rand.

We take reasonable steps to ensure that product prices and delivery fees are accurate. However, errors may occasionally occur.

If a product is incorrectly priced due to a website error, system error, supplier error, or obvious mistake, V-Unique reserves the right to cancel or correct the order, subject to applicable law. If you have already paid and the order cannot proceed, we will refund the amount paid for the affected product or order.

V-Unique is not obliged to supply products at an incorrect price where the error is obvious, unreasonable, or not due to our gross negligence, subject to applicable law.

13. Payment

Payment may be made using the payment methods displayed at checkout.

Available payment options may include:

• Debit card
• Credit card
• PayGate
• PayPal
• Mobicred
• Bank transfer, where made available
• Any other payment method shown during checkout

Payment options may change from time to time. Your order will only be processed once payment has been successfully received or authorised.

You confirm that you are authorised to use the payment method selected and that sufficient funds are available for the purchase.

Please do not send card details, banking passwords, OTPs, or sensitive payment information by email, WhatsApp, social media, or any unsecured channel.

14. Card Acquiring and Payment Security

Card transactions may be processed through an authorised payment gateway, such as PayGate or another payment provider made available on the website.

Card details are entered through the secure payment environment of the relevant payment provider and are not stored directly on the V-Unique website, unless this is securely handled by an authorised payment provider in accordance with its own security standards.

Customer details may be stored separately from card details for order processing, customer service, accounting, legal compliance, and business record-keeping purposes.

Payment providers may process payment information according to their own terms, privacy notices, and security policies.

15. Delivery

V-Unique delivers orders using courier services.

Delivery times, costs, and availability may vary depending on your location, product availability, supplier processing, courier availability, and circumstances beyond our control.

Estimated delivery is usually 7 to 14 working days, unless otherwise stated. Delivery timeframes are estimates and are not guaranteed unless expressly confirmed in writing.

Where V-Unique accepts your order and the product is available, we will take reasonable steps to deliver the goods as soon as reasonably possible and within the timeframes required by applicable law.

V-Unique’s delivery obligation is generally fulfilled when the order is delivered to the delivery address provided by you or accepted by a person at that address.

You are responsible for ensuring that your delivery address, contact number, and delivery information are correct before completing your order.

For more information, please see our Shipping policy and any order tracking information made available on the website or through your order updates.

16. Undeliverable, Refused, or Uncollected Orders

If an order is returned to V-Unique because the customer provided an incorrect address, refused delivery, failed to collect the parcel, or was unavailable after reasonable courier attempts, the customer may be responsible for:

• Return courier fees
• Redelivery fees
• Handling fees
• Administration fees
• Any other reasonable costs incurred

Refunds for undeliverable, refused, or uncollected orders, where approved, may exclude delivery, return, handling, or administration costs.

17. Delivery Area and Export Restriction

The offering on this website is primarily available to customers in South Africa.

V-Unique may refuse, cancel, or restrict orders where delivery is unavailable, unlawful, impractical, or not supported by our courier or supplier network.

International orders, if ever accepted, may be subject to separate delivery costs, restrictions, customs requirements, import rules, or additional terms.

18. Discreet Packaging

V-Unique takes reasonable steps to package orders discreetly in plain packaging so that the contents of the parcel are not visible.

The courier waybill must still contain the information required for delivery, including delivery details and necessary sender or return information.

Where discreet packaging information is displayed separately on the website, it should be read together with these Terms & Conditions and the Shipping policy.

19. Cancellations

You may request to cancel an order before it has been processed, packed, dispatched, or handed over to the courier.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, returns and refunds will be handled in accordance with our Return and refund policy.

To request a cancellation, contact us as soon as possible at info@v-unique.co.za with your order number.

20. Returns, Refunds, and Exchanges

Due to the intimate and personal-use nature of many products sold by V-Unique, returns and exchanges are limited for hygiene, safety, and customer protection reasons.

Certain products cannot be returned once opened, used, worn, removed from sealed packaging, or otherwise handled in a way that makes them unsuitable for resale, unless the product is faulty, damaged on delivery, or incorrectly supplied.

All returns, refunds, exchanges, faulty product reports, damaged product reports, and replacement requests are governed by our Return and refund policy, which forms part of these Terms & Conditions.

Nothing in our Return and refund policy is intended to unlawfully limit any rights you may have under applicable South African consumer protection law.

21. Online Purchases and Cooling-Off Rights

Where applicable, customers may have certain cancellation or cooling-off rights under South African electronic transaction laws.

However, cooling-off rights may not apply in all circumstances, including where goods cannot be returned because of their nature, hygiene considerations, opening, use, wearing, damage, or other product-specific limitations.

Where a cooling-off return is legally applicable and approved, the product must be unopened, unused, sealed, complete, and in a resaleable condition. The customer may be responsible for the direct cost of returning the goods, where permitted by law.

22. Gift Cards, Vouchers, Promotions, Discount Codes, and Loyalty Rewards

V-Unique may offer gift cards, vouchers, promotional codes, discount codes, sale campaigns, loyalty rewards, loyalty points, or other promotional offers from time to time.

These may be subject to specific terms and conditions, expiry dates, minimum spend requirements, product exclusions, usage limits, and availability.

Unless otherwise stated:

• Promotional codes must be used at checkout and cannot be applied after an order is placed
• Promotions cannot be exchanged for cash
• Promotions may not be used together unless expressly permitted
• Promotions may be changed, withdrawn, or corrected where reasonably necessary
• Gift cards or vouchers may not be refundable for cash, subject to applicable law
• Rewards, points, or loyalty benefits do not have cash value
• Rewards or loyalty points may be reversed or adjusted in cases of refunds, returns, cancelled orders, system errors, duplicate accounts, suspected fraud, or misuse

V-Unique is not responsible for the loss, unauthorised use, or sharing of voucher codes, gift card codes, promotional codes, or loyalty rewards once provided to the customer.

For more information, please see our Loyalty Programme page, where applicable.

23. Privacy and Personal Information

V-Unique respects your privacy and handles personal information in accordance with our Privacy policy.

By using the website or placing an order, you acknowledge that V-Unique may process your personal information for purposes such as:

• Order fulfilment
• Payment processing
• Delivery
• Customer support
• Fraud prevention
• Website operation
• Marketing where permitted
• Legal compliance

For more information, please read our Privacy policy.

24. Electronic Communications

When you visit the website, create an account, place an order, contact us, or send emails or other electronic messages to us, you consent to receive communications from V-Unique electronically, where permitted by law.

Electronic communications may include:

• Order confirmations
• Payment notifications
• Delivery updates
• Account notices
• Customer service responses
• Policy updates
• Marketing communication where permitted and not opted out

You may opt out of marketing communication in accordance with our Privacy policy. Even if you opt out of marketing, we may still send you non-marketing messages relating to your orders, account, legal notices, or customer service requests.

25. Reviews and Customer Content

If you submit a review, rating, testimonial, comment, image, or other content to V-Unique, you confirm that the content is accurate, lawful, your own, and does not infringe the rights of any third party.

By submitting a review or rating, you permit V-Unique to use, display, edit, reproduce, or share that review for website, marketing, newsletter, social media, or promotional purposes, subject to applicable law.

We will not intentionally display your full contact details with a review. Where a name is displayed, we may use your first name, initials, username, or another reasonable identifier.

V-Unique reserves the right not to publish or to remove reviews that are abusive, misleading, unlawful, offensive, irrelevant, spam-related, or inappropriate.

26. Intellectual Property

All website content, including text, product descriptions, images, graphics, icons, logos, layouts, designs, videos, branding, trade names, trademarks, and other material displayed on the website, belongs to V-Unique or is licensed to V-Unique, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use any website content for commercial purposes without prior written permission from V-Unique or the relevant rights holder.

Where website content belongs to a third party or is licensed to V-Unique, your use of that content may also be subject to the rights and terms of the relevant third party.

27. Third-Party Links and Services

The website may contain links to third-party websites, payment gateways, courier tracking systems, social media platforms, product suppliers, or other external services.

V-Unique is not responsible for the content, privacy practices, security, availability, accuracy, or actions of third-party websites or service providers.

You access third-party websites and services at your own risk and should review their applicable terms and privacy policies.

28. Website Availability and Security

We take reasonable steps to keep the website available and functioning. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may be unavailable from time to time due to maintenance, updates, technical issues, service provider interruptions, cyber incidents, power failures, internet outages, or circumstances beyond our control.

V-Unique may suspend, update, modify, restrict, or discontinue any part of the website where reasonably necessary.

Although V-Unique takes reasonable steps to protect the website, we do not warrant that the website, files, or content will always be free from viruses, malware, harmful code, or other security risks. You are responsible for using appropriate security measures on your own device.

29. Disclaimers

The website and its content are provided for general information, shopping, and customer-service purposes.

While V-Unique takes reasonable measures to ensure that website content is accurate and complete, we do not guarantee that all information will always be error-free, complete, current, or suitable for every customer’s individual circumstances.

Product information on the website does not replace manufacturer instructions, product warnings, professional advice, medical advice, or responsible product use.

Nothing in these Terms & Conditions excludes or limits any rights or remedies that may not be excluded under applicable law.

30. Limitation of Liability

To the fullest extent permitted by applicable law, V-Unique will not be liable for indirect, incidental, special, consequential, or punitive loss or damages arising from:

• Your use of the website
• Your inability to use the website
• Product misuse or incorrect product selection
• Failure to follow product instructions, warnings, or care requirements
• Delivery delays or courier failures
• Third-party service failures
• Website interruptions or technical issues
• Reliance on website information
• Unauthorised access caused by your failure to keep login details secure

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including liability arising from gross negligence, wilful misconduct, defective goods, or rights provided under South African consumer protection laws.

31. Indemnity

You agree to indemnify and hold V-Unique harmless against any loss, claim, damage, liability, cost, or expense arising from:

• Your unlawful use of the website
• Your breach of these Terms & Conditions
• Misuse of products
• Violation of third-party rights
• Fraudulent activity
• Submission of inaccurate information
• Unauthorised use of another person’s payment method, account, or personal information

This clause applies only to the extent permitted by applicable law.

32. Fraud Prevention, Misuse, and Suspicious Activity

V-Unique reserves the right to refuse, cancel, restrict, or investigate any order, account, payment, promotion, loyalty benefit, voucher, or website activity where we reasonably suspect:

• Fraud
• Abuse of the website
• Payment irregularities
• Use of stolen or unauthorised payment information
• Misuse of promotions, vouchers, or loyalty rewards
• Creation of duplicate accounts to misuse offers
• Misrepresentation of age, identity, delivery information, or payment authority
• Attempts to return used, opened, tampered, or damaged products as new
• Any unlawful or suspicious activity

Where an order is cancelled due to suspected fraud, misuse, or legal concern, V-Unique will deal with any amount already paid in accordance with applicable law and the relevant circumstances.

33. Force Majeure

V-Unique will not be responsible for delay or failure to perform any obligation where such delay or failure is caused by circumstances beyond our reasonable control.

This may include:

• Courier delays
• Supplier delays
• Stock shortages
• Strikes
• Load shedding
• Power failures
• Internet outages
• Natural disasters
• Pandemics or health emergencies
• Government action
• Customs delays
• Civil unrest
• Technical failures
• Cyber incidents
• Other events outside our reasonable control

34. Changes to These Terms & Conditions

V-Unique may update or amend these Terms & Conditions from time to time.

The updated version will be posted on this website with a revised “Last updated” date. Your continued use of the website after changes are published will mean that you accept the updated Terms & Conditions.

Please review these Terms & Conditions regularly before placing an order.

35. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms & Conditions, the website, or your purchase from V-Unique will be dealt with in accordance with South African law and by a court, tribunal, regulator, ombud, or forum with competent jurisdiction.

Nothing in these Terms & Conditions limits your right to approach any court, tribunal, regulator, ombud, or forum where you are legally entitled to do so.

36. Notices and Legal Address

V-Unique’s legal address for formal notices is:

11 Shandon Way, Parkmore, Johannesburg, South Africa

General customer enquiries should be sent to:

info@v-unique.co.za

V-Unique may update its notice details from time to time by updating these Terms & Conditions on the website.

37. Responsibility for Transactions

V-Unique takes responsibility for the sale of goods and services sold on this website, customer service and support, dispute handling, and delivery of goods, subject to these Terms & Conditions and applicable law.

Third-party service providers such as payment gateways, courier companies, Shopify, and other technology providers may assist with parts of the transaction process, but V-Unique remains responsible for customer-facing support relating to purchases made from V-Unique through this website, unless otherwise stated.

38. Contact Details

For questions about these Terms & Conditions, please contact us:

V-Unique (Pty) Ltd
Trading name: V-Unique
Website: www.v-unique.co.za
Email: info@v-unique.co.za
Telephone: +27 (0)82 764 5154
Telephone: +27 (0)83 252 8547