Shipping policy

Last updated: 15 May 2026

At V-Unique, we aim to make your shopping experience as smooth, private, and convenient as possible. All orders are processed with care, and we work with courier partners to deliver your parcel safely and discreetly.

Please read the information below before placing your order so that you understand our delivery process, timelines, delivery fees, and shipping options.

1. Delivery Within South Africa

V-Unique delivers orders within South Africa using third-party courier services. Courier providers may vary from time to time, and V-Unique does not guarantee the use of a specific courier company.

Delivery times may vary depending on:

  • Your location
  • Courier availability
  • Supplier processing times
  • Stock availability
  • Product availability
  • Public holidays or weekends
  • Events outside our reasonable control

Our estimated delivery timeframe is usually 7 to 14 working days from the date your order is processed, unless otherwise stated on the product page, during checkout, or in direct communication from V-Unique.

Delivery timeframes are estimates only and are not guaranteed unless expressly confirmed in writing.

2. Delivery Costs

V-Unique currently offers free delivery on qualifying orders over R1,500.

For orders below the free delivery threshold, the current delivery fees are:

  • Orders under 2kg: R190
  • Orders over 2kg: R240

Delivery fees may depend on the size, weight, destination, courier service, and any special delivery requirements relating to your order.

The applicable delivery fee should be reviewed at checkout before you complete your purchase.

If there is any difference between the delivery fees listed in this Shipping policy and the delivery fee charged or confirmed at checkout, the higher applicable delivery amount will apply, unless V-Unique confirms otherwise in writing.

V-Unique may update delivery fees from time to time. The delivery fee displayed at checkout at the time of placing your order will apply, unless there is an obvious error or further delivery arrangements are agreed separately.

3. Processing Times

Orders are processed during normal business working hours.

Orders placed after 5PM, over weekends, or on public holidays will generally be attended to on the next business working day.

Please note that processing time is separate from courier delivery time. Once your order has been processed and dispatched, you will receive tracking information where applicable.

4. Stock Availability and Supplier Delays

We strive to deliver your online purchase as quickly as possible. However, due to the nature of the products and supplier availability, some items may occasionally be unavailable, delayed, or discontinued.

Although we aim to keep product information and stock availability as accurate as possible, some products may be subject to supplier availability.

If an item becomes unavailable, delayed, or discontinued after you place your order, we will contact you as soon as reasonably possible to discuss the available options, which may include:

  • Waiting for stock
  • Replacing the item with a similar product
  • Store credit or voucher
  • Refund, where applicable

5. Courier Services

V-Unique relies on third-party courier services to deliver orders.

Courier delays may occur due to factors outside V-Unique’s control, including:

  • Courier backlogs
  • Incorrect delivery information
  • Failed delivery attempts
  • Access restrictions at the delivery address
  • Recipient unavailability
  • Weather conditions
  • Strikes or service disruptions
  • Load shedding or technical issues
  • Public holidays or peak shopping periods
  • Other events outside our reasonable control

V-Unique will assist with reasonable follow-up where a parcel is delayed, but we cannot guarantee courier performance once the parcel has been handed over to the courier.

6. Delivery Address and Customer Responsibility

Please ensure that your delivery address, contact number, recipient details, and delivery instructions are accurate before completing your order.

If incorrect or incomplete delivery information is provided, this may result in:

  • Delivery delays
  • Failed delivery attempts
  • Additional courier charges
  • The parcel being returned to V-Unique
  • Redelivery costs

If you notice an error in your delivery details after placing your order, please contact us immediately at info@v-unique.co.za. We will do our best to assist, but we cannot guarantee that delivery details can be changed once the order has been processed, packed, dispatched, or handed over to the courier.

7. Delivery and Proof of Delivery

Our courier service delivers to the recipient or delivery address provided on the order.

Deliveries are supported by a waybill number, and proof of delivery may be made available on request, where provided by the courier.

V-Unique’s delivery obligation is generally fulfilled when the parcel is delivered to the delivery address provided by the customer or accepted by a person at that address.

V-Unique is not responsible for loss, theft, damage, or unauthorised use of a parcel after it has been delivered to the address provided by the customer, unless such loss is caused by V-Unique’s gross negligence or wilful misconduct.

8. Discreet Packaging

V-Unique cares about your privacy and takes reasonable steps to package orders discreetly.

Orders are packaged in plain, discreet packaging, such as a brown box or plain courier packaging, so that the contents of your parcel are not visible.

The courier waybill attached to the parcel must still contain the information required for delivery, including delivery details and necessary sender or return information.

Although we take reasonable steps to protect your privacy, courier partners may still need access to basic delivery information in order to deliver your parcel.

9. Order Tracking

Once your order has been dispatched, you will receive tracking information by email and/or SMS, depending on the courier service used.

You can use the tracking number or tracking link provided to follow the progress of your parcel.

If you have a V-Unique account and were logged in when placing your order, your order information may also be available in your account order history.

10. Missed Deliveries

Please ensure that someone is available to receive the parcel at the delivery address provided.

If the courier attempts delivery while you are unavailable, the courier may contact you to arrange another delivery attempt or advise you where and how to collect your parcel.

V-Unique cannot be held responsible for delays caused by:

  • Incorrect delivery details
  • Unavailable recipients
  • Failed delivery attempts
  • Courier access restrictions
  • Security estate or building access issues
  • Customer failure to respond to courier communication

Additional courier charges may apply for repeated delivery attempts, returned parcels, or redelivery requests.

11. Undeliverable, Refused, or Uncollected Orders

If an order is returned to V-Unique because the customer provided an incorrect address, refused delivery, failed to collect the parcel, or was unavailable after reasonable courier attempts, the customer may be responsible for:

  • Return courier fees
  • Redelivery fees
  • Handling fees
  • Administration fees
  • Any other reasonable costs incurred

Refunds for undeliverable, refused, or uncollected orders, where approved, may exclude delivery, return, handling, or administration costs.

12. Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please first check the tracking link or tracking number provided.

If your order appears to be delayed or you need assistance, please contact us at info@v-unique.co.za with your order number, and we will assist with following up on your delivery.

13. International Shipping

Shipping outside South Africa may be possible on request.

If you require delivery outside South Africa, please contact us at info@v-unique.co.za before placing your order.

International shipping is subject to:

  • Product availability
  • Courier availability
  • Destination country restrictions
  • Customs requirements
  • Import laws and regulations
  • Additional fees
  • Applicable terms and conditions

V-Unique is not responsible for:

  • Customs duties
  • Import taxes
  • Border delays
  • Customs inspections
  • Seizure, refusal, or restriction of products by the destination country
  • Delays caused by international courier or customs processes

Customers are responsible for checking whether products may lawfully be imported into the destination country before placing an international order.

14. Delivery Changes After Dispatch

Once an order has been dispatched or handed over to the courier, changes to the delivery address, recipient details, or delivery instructions may not be possible.

Where a change is possible, additional courier charges, handling fees, or delays may apply.

15. Order Cancellations Before Dispatch

You may request to cancel an order before it has been processed, packed, dispatched, or handed over to the courier.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, any return or refund request will be handled in accordance with the Return and refund policy.

To request cancellation, contact us as soon as possible at info@v-unique.co.za with your order number.

16. Relationship With Other Policies

This Shipping policy should be read together with V-Unique’s other written policies and notices displayed on the website and/or linked in the checkout footer, including:

  • Return and refund policy
  • Privacy policy
  • Terms of service
  • Contact information
  • Legal notice

Where there is a conflict between this Shipping policy and another specific policy, the policy that applies most directly to the issue will apply, unless otherwise required by law.

17. Contact Us About Delivery

For delivery-related enquiries, please contact us:

V-Unique
Email: info@v-unique.co.za
Website: www.v-unique.co.za

Please include your order number so that we can assist you as quickly as possible.