Contact information

At V-Unique, we’re here to help. Whether you have a question about an order, delivery, product information, discreet packaging, returns, refunds, or general support, you are welcome to contact the V-Unique team.

For the fastest assistance, please include your order number where applicable.

1. Customer Support

For general enquiries, order support, delivery questions, product assistance, returns, refunds, or website support, please contact us:

Phone: +27 (0)82 764 5154
Phone: +27 (0)83 252 8547
Email: info@v-unique.co.za
Website: www.v-unique.co.za

We aim to respond as soon as reasonably possible during business working hours.

2. Before Contacting Us

To help us assist you quickly, please include the following information where relevant:

Your order number
The name used when placing the order
Your contact details
A clear description of your enquiry
Photos or videos if your enquiry relates to a damaged, faulty, or incorrect product

Please do not send card details, banking passwords, OTPs, or sensitive payment information by email, WhatsApp, social media, or any unsecured channel.

3. Order and Delivery Enquiries

If your enquiry relates to an order or delivery, please check your tracking information first if it has already been sent to you.

If your parcel is delayed or you need help with tracking, please email us with your order number and we will assist where possible.

For more information, please refer to our Shipping policy and any order tracking information provided with your order.

4. Returns and Faulty Products

If you need to report a damaged, faulty, or incorrect item, please contact us as soon as possible after receiving your order.

Please include your order number, a clear explanation of the issue, and photos or videos where possible.

For more information, please read our Return and refund policy.

5. Discreet Shopping Support

We understand that shopping for intimacy, wellness, lingerie, and adult lifestyle products is personal. If you have a question about discreet packaging, delivery, privacy, or product information, please contact us and we will gladly assist.

For more information about how your personal information is handled, please read our Privacy policy.