FAQ's /Help Centre

FAQ’s / Help


1) What are the Delivery and Shipping costs?                                  

Delivery and Shipping will vary in cost depending on how quickly you want your order to arrive. Free shipping is offed on orders from R1500 per single order.

Delivery and Shipping Cost

  1. You get free delivery with orders over R1500.00
  2. Orders for under 5kg cost is R190.
  3. Orders for over 5kg cost is R260.
  4. Delivery will take place 7 to 14 days after your order has been placed (T and C apply).

2) Is your packaging discreet? 

Of course! We deliver all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

The waybill will be attached to the brown box or plain envelope with our return address.


3) What if I'm not home when my order arrives?

When you're out when your package is delivered, the courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.


4) Can I track my order?

Yes.  After you receive the shipping notice, from that point you will be able to track your order.

Our couriers offer order tracking as standard. You will receive information via SMS on how to track your order once your order is dispatched.

5) How do I choose the right sex toy?

Choosing the right sex toy depends on your preferences, needs, and budget. Consider factors such as size, shape, texture, vibration, penetration, and stimulation. Start with a beginner-friendly toy, such as a bullet vibrator or a small dildo, and experiment with different types and functions.

6) Can sex toys improve my sex life?

Yes, sex toys can improve your sex life by adding variety, novelty, and intensity to your sexual experiences. Sex toys can also help you explore your body, discover new erogenous zones, and learn how to communicate your desires and boundaries with your partner. Using sex toys can boost your confidence, reduce stress, and promote physical and emotional well-being.

7) Is it safe to buy lingerie online?

Yes, it is safe to buy lingerie online from us, as long as you choose a reputable online retailer like us and take the necessary precautions, such as checking the retailer's return policy and ensuring that the website is secure.

Your tracking code will be shown in your order dispatch email.

To see the status of your order, please follow the tracking code link to the courier's website in the email we sent you that confirmed your order.

If you are a V - Unique Account holder and you were logged, in when you placed your order, the tracking code will also display in the Order History section of your account page. Log into the account.

If the parcel has not arrived within 7 to 14 working days after you had expected it to, please contact us on email: customerservices@v-unique.co.za  and we will help to find a solution.

8) Is it safe to order from V-Unique?

Yes, Absolutely, it is safe to shop at V-Unique with your credit or debit card, via – PayPal or other payment providers.
We promise to keep your name, address, credit card details and any information you give us secure


9) What is your privacy policy?

It's a long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.


10) How does V-Unique use my data?

V-Unique will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider. You can read our full terms and conditions to find out more and read more about our Cookie Policy.


11) Which payment options are available?

Lots! We have payment options to suit all online shoppers.

You can pay by - Visa, MasterCard, PayPal, PayGate or Mobicred


12) How do I cancel an order?

Before confirming your order, ensure that you have accurately captured your order.

Prior to delivery of the goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice.

After delivery of the goods, you may return the Goods only in accordance with the Returns and Refunds Policy.

The procedure for cancellations is as follow:

After making sure your parcel has Not been dispatched, you forward an email to: costumerservice@v-unqiue.co.za.


13) Why is Tax included to my order?

We are legally required to charge Value Added Tax in South Africa.

The taxes that appear in your order during checkout are what you will be charged.


14) What if I am not home when my order arrives?

When you are out and if your package is delivered a SMS will be sent to arrange another delivery date and time.

15) Why use a strap-on?

Strap-ons can be used for a variety of reasons, including experimenting with power dynamics, exploring new sexual experiences, providing pleasure to a partner with a vagina or anus, enhancing intimacy and closeness in a relationship, and assisting with erectile dysfunction or other physical limitations. Ultimately, the decision to use a strap-on comes down to personal preference and what feels comfortable and pleasurable for each individual or couple.

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