Shipping & Delivery

At V-Unique, we aim to make your shopping experience as smooth, private, and convenient as possible. All orders are processed with care, and we work with courier partners to deliver your parcel safely and discreetly.

Please read the information below before placing your order so you understand our delivery process, timelines, and shipping options.

Delivery Within South Africa

V-Unique delivers orders within South Africa using courier services.

Delivery times may vary depending on your location, courier availability, supplier processing times, stock availability, and any delays outside of our control.

Our estimated delivery timeframe is usually 7 to 14 working days from the date your order is processed, unless otherwise stated on the product page or during checkout.

Delivery Costs

Delivery fees are calculated based on the size, weight, and destination of your order.

V-Unique currently offers free delivery on qualifying orders over R1,500.

For orders below the free delivery threshold, the applicable courier fee will be shown at checkout before you complete your purchase.

Please ensure that you review the final delivery cost at checkout before confirming your order.

Processing Times

Orders are processed during normal business working hours.

Orders placed after 5PM, over weekends, or on public holidays will generally be attended to on the next business working day.

Please note that processing time is separate from courier delivery time. Once your order has been processed and dispatched, you will receive tracking information where applicable.

Stock Availability and Supplier Delays

While we aim to keep product information and stock availability as accurate as possible, some products may be subject to supplier availability.

In rare cases, an item may become unavailable, delayed, or discontinued after you place your order. If this happens, we will contact you as soon as reasonably possible to discuss the available options, which may include a replacement product, store credit, or refund where applicable.

Discreet Delivery

We understand that privacy is important when shopping for intimacy, wellness, lingerie, and adult lifestyle products.

All orders are packaged discreetly in plain packaging so that the contents of your parcel are not visible.

The courier waybill will contain the information required for delivery, including the delivery address and necessary sender details, but we take reasonable steps to keep your order as private and discreet as possible.

For more information, please see our Discreet Packaging page.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email and/or SMS, depending on the courier service used.

You can use the tracking number or tracking link provided to follow the progress of your parcel.

If you have a V-Unique account and were logged in when placing your order, your order information may also be available in your account order history.

Missed Deliveries

Please ensure that the delivery address and contact number provided at checkout are correct and that someone is available to receive the parcel.

If the courier attempts delivery while you are unavailable, they may contact you to arrange another delivery attempt or advise you where and how to collect your parcel.

V-Unique cannot be held responsible for delays caused by incorrect delivery details, unavailable recipients, failed delivery attempts, or courier access restrictions at the delivery address.

Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please first check the tracking link provided.

If your order appears to be delayed or you need assistance, please contact us at info@v-unique.co.za with your order number, and we will assist with following up on your delivery.

International Shipping

Shipping outside South Africa may be possible on request.

If you require delivery outside South Africa, please contact us at info@v-unique.co.za before placing your order.

International shipping is subject to product availability, courier availability, destination country restrictions, customs requirements, additional fees, and applicable terms and conditions.

V-Unique is not responsible for customs duties, import taxes, border delays, or restrictions imposed by the destination country.

Incorrect Delivery Information

Please ensure that your delivery details are accurate before completing your order.

If incorrect or incomplete delivery information is provided, this may result in delays, failed delivery, additional courier charges, or the parcel being returned.

If you notice an error in your delivery details after placing your order, please contact us immediately at info@v-unique.co.za. We will do our best to assist, but we cannot guarantee that details can be changed once the order has been processed or dispatched.