Order Tracking

Once your V-Unique order has been processed and dispatched, you will receive tracking information so you can follow the progress of your parcel.

We know that discreet and reliable delivery is important, and we aim to keep you informed from dispatch to delivery.

When Will I Receive My Tracking Details?

Tracking details are usually sent once your order has been packed, processed, and handed over to the courier.

Depending on the courier service used, your tracking information may be sent by email, SMS, or both.

Please note that tracking may not update immediately after dispatch. It can sometimes take a short while for the courier system to reflect the latest parcel movement.

How Do I Track My Order?

Once you receive your tracking number or tracking link, you can use it to follow your parcel directly through the courier’s tracking system.

Your dispatch email or SMS should include the information needed to track your parcel.

If you created a V-Unique account and were logged in when placing your order, your order details may also be available in your account order history.

I Have Not Received My Tracking Details

If you have not received tracking details yet, your order may still be processing.

Orders placed after 5PM, over weekends, or on public holidays are generally attended to on the next business working day.

If you believe your order should already have been dispatched, please contact us at info@v-unique.co.za with your order number, and we will assist you.

My Tracking Link Is Not Updating

Courier tracking systems may sometimes take time to update, especially shortly after dispatch or during busy delivery periods.

If your tracking has not updated for a few working days, or if the parcel appears to be delayed, please contact us at info@v-unique.co.za so we can help follow up where possible.

What If My Parcel Is Delayed?

Delivery usually takes approximately 7 to 14 working days, depending on stock availability, supplier processing, courier timelines, and your delivery location.

If your parcel has not arrived within the expected delivery period, please check the tracking link first.

If you still need assistance, contact us with your order number and we will assist with following up on the delivery.

What If I Am Not Available When the Courier Arrives?

If you are not available when the courier attempts delivery, the courier may contact you to arrange another delivery attempt or provide instructions for collection, depending on the courier process.

Please ensure that your delivery address and contact number are correct when placing your order so the courier can reach you if needed.